Initial Setup and Shipping Damage Solutions

Check here if you have any issues after your initial assembly or find shipping damage on your new bicycle.

I can’t put the axle through the wheel
Some EVELO Models will have some plastic packing material on the front wheel which can leave a small remnant in the wheel itself after it is removed.  Take ...
Thu, 4 Jun, 2020 at 5:25 PM
My bike has chipped paint on the frame.
Please email us - contact@evelo.com - with photos of the damage you have and we will respond with the best solution to resolve the problem!
Thu, 4 Jun, 2020 at 5:33 PM
Can you provide me with touch up paint?
Unfortunately we do not carry touch up paint, and recommend sourcing Nail Polish from your local Grocery/Drug/Convenience store to locate the best match pos...
Thu, 4 Jun, 2020 at 5:34 PM
The lights on my bike don’t work.
If the lights do not work, please review the display panel manual and ensure you're pressing the correct button for your model.. The display panel itse...
Thu, 4 Jun, 2020 at 5:36 PM
How much tire pressure should I use?
For the best mileage possible, you want to run the maximum pressure labeled on the side of the tire. If this is too harsh or uncomfortable, feel free to def...
Wed, 24 Jun, 2020 at 4:24 PM