Commonly Asked Pre-Purchase Questions

These are the most popular questions people ask when researching electric bicycles.

How long does it take to charge the battery?
Our batteries generally take 4-6 hours for a full charge. All EVELO models use a standard 110V wall outlet, and the charger is slightly larger than a typica...
Wed, 3 Jun, 2020 at 7:13 PM
Which bikes come with a belt drive and why?
A Belt Drive is a great option for an eBike, but does not work with every available motor configuration due to a variety of limitations.  A Belt Drive syst...
Wed, 3 Jun, 2020 at 7:52 PM
Do you offer any other colors?
In order to provide the best pricing possible across all models, our color choices may be limited for certain bicycles. You can see all of our different mo...
Wed, 3 Jun, 2020 at 7:53 PM
How do you transport the bike?
Electric Bicycles can be transported on a standard vehicle rack so long as the weight limits are adhered to.  We generally recommend a hitch mounted rack f...
Wed, 3 Jun, 2020 at 7:55 PM
How much weight can I carry?
Bicycles equipped with a rear rack have a capacity of 45lb total. If you have even more stuff to bring on your trip, you can consider towing a small cargo ...
Wed, 3 Jun, 2020 at 7:53 PM
What bike will I fit on?
Sizing is very important. We would recommend taking our free Fit Consultation using the following link:
Wed, 3 Jun, 2020 at 7:57 PM
What frame sizes do you have?
Most EVELO models are available in one frame size per models, with some models being smaller frames down to 15” and others going up to 17.5”.  Your hei...
Wed, 3 Jun, 2020 at 7:57 PM
Why are your bikes so expensive?
EVELO produces Top Tier bicycles at a Mid Tier price point. eBikes can go all the way up to $10k+, so we focus specifically on the $2,000 - $4,000 price ra...
Wed, 3 Jun, 2020 at 10:53 PM
Why are your hub models $500 more than other hub bikes?
EVELO uses only the best parts and components available, ranging from the motor and the electronics and batteries, all the way to the actual bike parts the...
Wed, 3 Jun, 2020 at 10:56 PM
How much does a replacement battery cost?
Replacement batteries start at around $550, and can go up to $800 depending on the model.  Thankfully you’re protected under our warranty! Take a look at...
Wed, 3 Jun, 2020 at 7:58 PM