Please use the Contact Form linked above, or reach out to any of our team members and we are happy to work with you to resolve any issues you may be experiencing. If the bike feels heavy while riding, there’s a good chance that there’s a problem with the bike, or it isn’t being used properly. If you need to lift the bike for transport, we have some advice we can provide to make it significantly easier for you. We’re happy to extend your trial period as we work on a solution.