I need to Return or Exchange my EVELO Electric Bicycle

Click here if you need to start a return or Exchange

I’d like to exchange the bike because there’s shipping damage.
Our apologies for the issue! Please take some photos of the damage and email them to us using contact@evelo.com, or fill out a message using the Contact Us ...
Thu, 25 Jun, 2020 at 1:04 PM
ShipBikes Packing Recommendations
STOP! Prevent Bike Damage. Since the inception of ShipBikes.com we have shipped over 100,000 packages and counting all over the world.  Unfortunately, dam...
Thu, 9 Jul, 2020 at 3:38 PM
I’d like to exchange the bike because this one doesn’t fit me.
Our apologies for the issue! If possible, please send us a photo from the side of the primary rider sitting on the bicycle using the Contact Us link provide...
Thu, 25 Jun, 2020 at 1:06 PM
I’d like to exchange the bike.
Please Contact Us using the link above and explain with a bit more detail the issues you’re experiencing with your current EVELO model. We can discuss a few...
Thu, 25 Jun, 2020 at 2:04 PM
I want to return, somethings wrong with bike
Our apologies for the issue! If there’s a problem with the bike, please fill out the Contact Us form above, and one of our representatives will reach out to...
Thu, 25 Jun, 2020 at 2:14 PM
I want to return, as I can’t afford the bike.
Our apologies for the issue! Please use the Contact Us  link above and we can see if we can work out a different arrangement if you want to consider keeping...
Thu, 25 Jun, 2020 at 2:17 PM
I want to return, as the bike is too big.
If possible, please send us a photo from the side of the primary rider sitting on the bicycle by emailing contact@evelo.com. We may have some adjustment sol...
Thu, 25 Jun, 2020 at 2:18 PM
I want to return, as the bike is too heavy.
Please use the Contact Form linked above, or reach out to any of our team members and we are happy to work with you to resolve any issues you may be experie...
Thu, 25 Jun, 2020 at 2:18 PM
I want to return, as I expected longer range on the bike.
The range we specify should be achievable by your average rider. Please fill out the Contact Us form linked above, describe your riding style and your milea...
Thu, 25 Jun, 2020 at 2:19 PM
I want to return, as I expected the bike to go faster.
The top speed we specify should be achievable by your average rider. Please fill out the Contact Us form above, describe your riding style and your mileage,...
Thu, 25 Jun, 2020 at 2:20 PM