Initial Setup and Shipping Damage Solutions

Check here if you have any issues after your initial assembly or find shipping damage on your new bicycle.

My bike has chipped paint on the frame.
Please email us - - with photos of the damage you have and we will respond with the best solution to resolve the problem!
Thu, 4 Jun, 2020 at 5:33 PM
Can you provide me with touch up paint?
Unfortunately we do not carry touch up paint, and recommend sourcing Nail Polish from your local Grocery/Drug/Convenience store to locate the best match pos...
Thu, 4 Jun, 2020 at 5:34 PM
The lights on my bike don’t work.
If the lights do not work, please review the display panel manual and ensure you're pressing the correct button for your model.. The display panel itse...
Thu, 4 Jun, 2020 at 5:36 PM
How do I make the handlebars higher on my bike?
EVELO eBikes feature a Threadless Headset, so raising the handlebars requires an additional part called a Stem Riser, or Stem Raiser. This is available on o...
Thu, 4 Jun, 2020 at 5:37 PM