All EVELO models are securely packaged, and sometimes they experience a rough journey from the warehouse to your home. We advise you to continue to open the box and continue with assembly, and take photos if you encounter any damage along the way. 


If you find shipping damage to the bike itself, please contact us and email photos of the damage if possible. Feel free to assembly and enjoy the bike in the meantime, this will not affect your warranty or your trial period.