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Solution home Returns & Exchange Information

I have a Return or Exchange In Progress and need some help.

Take a look here for assistance packaging your bike, as well as label and tracking info.

How should I pack the bike for a return or exchange?
If you need assistance packaging your bicycle with its original packaging material, Contact Us using the link above, and we can provide some photos as a gui...
Thu, 25 Jun, 2020 at 2:20 PM
When will I see my refund for the bike?
Refunds are processed 7-10 days after the bicycle shows as delivered back at EVELO’s location as per the tracking info on the labels you have received. Once...
Wed, 1 Jul, 2020 at 3:12 PM
When will the bike be picked up if I’m returning it?
We are able to schedule UPS or FedEx pickups for next business day or any future date that is convenient for you, excluding weekends. Let us know when the b...
Wed, 1 Jul, 2020 at 3:13 PM
Can I drop off the bike for a return?
You can drop off the bike at any UPS or FedEx drop off location at your convenience if you choose to do so! Let us know if you prefer to drop it off yoursel...
Wed, 1 Jul, 2020 at 3:16 PM
Where do I see the tracking number for my returned bike?
The Tracking Number for your EVELO return will be on the labels that are emailed to you before UPS or FedEx arrives. If you wish to track your return, pleas...
Wed, 1 Jul, 2020 at 3:17 PM