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Solution home Bicycle Operation, DIY Service, & Troubleshooting

Initial Setup and Shipping Damage Solutions

Check here if you have any issues after your initial assembly or find shipping damage on your new bicycle.

My bike arrived but the outer box is damaged.
All EVELO models are securely packaged, and sometimes they experience a rough journey from the warehouse to your home. We advise you to continue to open the...
Thu, 4 Jun, 2020 at 4:36 PM
My disc brake rotors are rubbing.
Disc Brakes may require some adjustment from time to time, as with any other style of braking system. The steps here are as follows: First - Ensure the ...
Thu, 4 Jun, 2020 at 5:15 PM
How do I make the handlebars higher on my bike?
EVELO eBikes feature a Threadless Headset, so raising the handlebars requires an additional part called a Stem Riser, or Stem Raiser. This is available on o...
Thu, 4 Jun, 2020 at 5:37 PM
The handlebars have twisted cables and I can’t mount it.
If you find that your cable routing or wires are twisted in some way, the first thing you want to do is try to get back to square one by rotating them in th...
Thu, 4 Jun, 2020 at 5:13 PM
My fender rubs against the wheel.
If your fender is rubbing against the tire, you want to first make sure that it was installed properly as per the manual included with the bicycle. The meta...
Thu, 4 Jun, 2020 at 5:14 PM
My bike arrived but it’s missing some parts.
First, we ask that you triple check the box itself, making sure to look under the flaps at the bottom, and thoroughly inspecting all of the small boxes as w...
Thu, 4 Jun, 2020 at 3:54 PM
The bolts for the rack or the lights are missing.
First, we ask that you triple check the box itself, making sure to look under the flaps at the bottom, and thoroughly inspecting all of the small boxes as w...
Thu, 4 Jun, 2020 at 4:35 PM
The rack on my bike is bent.
All EVELO models are securely packaged, and sometimes they experience a rough journey from the warehouse to your home. We advise you to continue to open the...
Thu, 4 Jun, 2020 at 5:03 PM
The fork on my bike is bent.
All EVELO models are securely packaged, and sometimes they experience a rough journey from the warehouse to your home. We advise you to continue to open the...
Thu, 4 Jun, 2020 at 5:11 PM
How do I adjust the headset on the bike?
If you’ve assembled your bike and the handlebars still feel loose, please do not ride the bike until the adjustment is corrected. Scroll down to *Section 8*...
Thu, 4 Jun, 2020 at 5:12 PM