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Initial Setup and Shipping Damage Solutions

Check here if you have any issues after your initial assembly or find shipping damage on your new bicycle.

  • My bike arrived but the outer box is damaged.
  • My disc brake rotors are rubbing.
  • How do I make the handlebars higher on my bike?
  • The handlebars have twisted cables and I can’t mount it.
  • My fender rubs against the wheel.
  • My bike arrived but it’s missing some parts.
  • The bolts for the rack or the lights are missing.
  • The rack on my bike is bent.
  • The fork on my bike is bent.
  • How do I adjust the headset on the bike?
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