I can’t put the axle through the wheel

Some EVELO Models will have plastic packing material on the front wheel which can leave a small remnant in the wheel itself after it is removed.  Take a look through the axle, can you see light? If not - you can insert the quick release skewer or thru-axle into the wheel itself (off the bike) and give it a firm hit with the palm of your hand to dislodge the plastic material. This will solve the issue.

Still stuck? Please use the contact us page and send a quick email with a description of your issue, and we’ll reach out ASAP.

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