• 21-Day Trial
  • Free Shipping
  • 4-Year Warranty
  • 0% Financing
  • Easy Assembly
  • Sales: 877.991.7272
Shop Electric Bikes Accessories Why EVELO Service Learn Reviews Contact Us
  1. Customer Support
  2. Solution home
  3. Bicycle Operation, DIY Service, & Troubleshooting

Bicycle Operation, DIY Service, & Troubleshooting

Troubleshooting and solutions for our line of electric bikes

Initial Setup and Shipping Damage Solutions

  • My bike arrived but the outer box is damaged.
  • My disc brake rotors are rubbing.
  • How do I make the handlebars higher on my bike?
  • The handlebars have twisted cables and I can’t mount it.
  • My fender rubs against the wheel.
View all (17)

Bicycle Operation - Shifting, Pedal Assist, etc.

  • How does the Harmony Automatic Shifter work?
  • How do I use the automatic transmission functionality?
  • How to use the NuVinci / Enviolo Harmony Automatic Shifter
  • How to use Pedal Assistance and Throttle Modes
  • How often should I charge my electric bike battery?
View all (25)

Electrical Topics - Anything with a wire attached

  • My control panel lights up but the motor does not work
  • Resetting Wheel size / top speed / off road mode
  • NuVinci / Enviolo Harmony Automatic Shifting Firmware Update - Factory Generic
  • Battery Gauge drops quickly 061317
  • Aurora battery feels too loose or too tight in the frame.
View all (34)

Mechanical Topics - Brake Adjustments, Flat Tires, & Bike Part Related

  • Adjusting Disc Brake Cables
  • My brakes are noisy or squeak when I use them.
  • My brakes rub when I ride.
  • Tensioning a Gates Carbon Belt
  • Swapping a Motor Assembly for Pre-2016 EVELO Models
View all (75)
EVELO Logo

EVELO, INC.,

7 Days A Week

Sales: +1 877.991.7272
Service: Contact Us

Visit EVELO Facebook Visit Simple Sugars YouTube

© copyright 2020 EVELO. All rights reserved

About

  • Our Story
  • Meet The Team
  • Contact Us
  • Privacy Policy
  • Terms of Purchase

Community

  • eBike Education
  • E-Bike Buyers' Guide
  • E-Bikes Fitness Guide
  • Electric Bike Tour
  • Electric Bike Laws
  • Referral Program

Shop

  • Shop Electric Bikes
  • Shop Accessories
  • Shop Open Box & Clearance
  • Try E-Bike Finder
  • What Makes EVELO Different

Support

  • 100% Risk-Free Return Policy
  • Register Your Warranty
  • Common Pre-Sale Questions
  • Product Manuals
  • Service Knowledgebase