The best way to truly assess reduced range is to ride the battery from a full charge until it's completely flat.



Please do the following:
  • Use a ride tracking app, such as Strava or MapMyRide
  • Starting with a fully charged battery, take a picture of your display, showing the main odometer and battery status. 
  • Ride until the battery is completely flat.
  • Take another picture of the display, showing the main odometer and battery status.
  • Send us the pictures, as well as a link to your data from Strava or whichever app you used.


Once we have this information, we will be able to assess the condition of the battery.